Shipping & Returns

SHIPPING
At the moment, orders are shipped out within 10-15 working days. Items are not shipped on Saturdays, Sundays or Public Holidays.
Shipping of lehengas, custom orders and other made-to-measure items will be specified in their product descriptions.
Once shipped, orders take 2-7 working days to be delivered within India; and 5-12 working days to be delivered to an international address.

EXCHANGE, RETURNS & CANCELLATION
Our products are hand-woven and tailored by hand in small quantities, which means there will be small irregularities. Despite our thorough quality check if there is an issue with the order here are some guidelines to help you with the process:

EXCHANGE
If there is an issue with size we will ship the required size once we receive the product from you. If in case the required size/style is unavailable we will refund the amount. We accept exchange within 7 days from the date of delivery of the product.

REFUND & RETURNS
In case you are unhappy with your product due to damage or a quality check lapse we will refund the amount within 7 working days. Return of the product has to be made within two days from the date of delivery of the product.

CANCELLATION

An order may be cancelled within 24 hours of placing the order.Send us an email to hello@noolbyhand.com for the same.

In case of exchange and refund, please ensure the product is retained in the original condition you received it in with the tags on. Washed, used or ironed garments cannot be returned or exchanged. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address. The time frame for exchange and refund is 7 days.