Shipping & Returns

- Orders other than the customized orders will be shipped out within 10-15 working days. Orders will not be shipped on Saturdays, Sundays or Public/Bank Holidays.
- For customized orders the shipping details will be specified in the order confirmation mail.
- Once shipped, orders take 2-7 working days to be delivered within India; and 5-12 working days to be delivered to an international address.
- Shipping cost - Please note that the shipping costs in case of return, exchange, refund, reshipment and customization is to be borne by the customers.
- Shipping costs are non-refundable.

We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders. In addition, we offer COD (Cash on Delivery) across India.

Prices mentioned in the website are inclusive of GST.

Our items are hand-woven and the slight irregularities are the natural outcome of the human involvement in the weaving process which adds a charm and individuality to the items. The colors seen in the image may vary from the actual product due to different computer screen resolutions and displays.

- Exchange items should be of value equal to or higher than the existing product.
- No customized item is eligible for exchange.
- Washed, torn, or used items are not eligible for exchange.
- If there is an issue with size we will ship the required size once we receive the product from you (this kind of exchange is valid only for the exchange in the size i.e., exchange of item with the same item of different size).
- We accept exchange within 7 days from the date of delivery of the product.

- In case you are unhappy with your product due to damage or a quality check lapse we will refund the amount within 7 working days. Return of the product has to be made within two days from the date of delivery of the product.
- No customized item is eligible for return.
- The item must be unused and to be in the same condition that you have received.
- The package must be returned with the invoice copy.
- No returns if the item is purchased via discounts.

- Once we receive the item, we will inspect it before refund.
- Refunds are eligible only in case if the product has an evident damage.
- Refunds will be processed within 7 business days from the date of receiving the return products.
- The refunds will be initiated by deducting the shipping charges.
- The refunds will not be processed if the return items don’t reach us within 7 days from the date of delivery.


• An order may be cancelled within 24 hours of placing the order. Send us an email to for the same.

- Size can be customized according to your preference.
- (Please refer to the size guide before placing an order. Nool sizes may vary, as compared to other brands.
- To customize your item, first pick a size from the mentioned size guide. Then mention the exact dimensions of the customizations you want (in inches) while placing the order.
- You can find a specification box while adding the garments to cart, where you can enter your customization details.
- The customization is free of cost only when it is specified in the specification box.
- The customized garments are not eligible for return, refunds, exchange and re-customization.
- Once the product is sent out they are not eligible for further customization.
- Leave the following measurements for the customization: Bust, waist, hip, shoulder and length.
- we accept customized orders only if it is prepaid orders.


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